1. Service Excellence Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge. 1.1 Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, plea

1. Patient Throughput Ensures all required information obtained from referring physicians and providers in clinical areas are provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting. 1.1 Accurately schedules patient follow up physician appointments in the appropriate scheduling system using guidelines and requirement

1. Follows department established Fax Review protocols. Extracts and summarizes pertinent clinical information to transmit to payors for reimbursement. 2. Proactively identifies potential concerns regarding clinical eligibility for admission and/or continued stay reviews and addresses with Care Coordination. 3. Coordinates reconsiderations and/or peer to peer reviews for

1. STANDARDS OF PRACTICE RN practice is guided by the ANA Scope and Standards of Practice (2015). The Standards of Practice describe a competent level of nursing care as demonstrated by utilizing the nursing process components of assessment, diagnosis, outcomes identification, planning, implementation and evaluation. Assessment The registered nurse collects pertinent data

1. STANDARDS OF PRACTICE RN practice is guided by the ANA Scope and Standards of Practice (2015). The Standards of Practice describe a competent level of nursing care as demonstrated by utilizing the nursing process components of assessment, diagnosis, outcomes identification, planning, implementation and evaluation. Assessment The registered nurse collects pertinent data

1. STANDARDS OF PRACTICE RN practice is guided by the ANA Scope and Standards of Practice (2015). The Standards of Practice describe a competent level of nursing care as demonstrated by utilizing the nursing process components of assessment, diagnosis, outcomes identification, planning, implementation and evaluation. Assessment The registered nurse collects pertinent data

1. Clinical Care The Physician Assistant (PA) or the Nurse Practitioner (NP) provides assessment, triage, and therapeutic management of patient/family needs throughout the disease process as an integral part of an interdisciplinary team. The NP/PA, whether the practice setting is the inpatient, ambulatory, or outpatient settings, provides optimal patient care, from diagno

1. DAILY OPERATIONS 1.1 Directs the operation of lab sections on a twenty four hour basis. Assures that the staff reports to work promptly and accurately. Working with the Staff, researches, evaluates and recommends new procedures, instrumentation and technologies. Troubleshoots laboratory issues involving patient care and physician satisfaction as well as constantly comm

1. Identification and qualification of patients eligible for medication patient assistance programs and foundations. Interfaces with program administrators for reimbursement assistance programs sponsored by the drug manufacturer. Tracks, documents, and reports out cost savings associated with patient assistance drug recovery programs and provides updates to pharmacy manag

1. Project Management 1.1. Identify and implement project management tools and principles to define and manage project scope, allocate resources, document, and monitor timelines and deliverables, and resolve risks and barriers. 1.2. Oversee and maintain portfolio of initiatives as directed by department leadership team. 1.3. Manage the development, implementation, monitor

1. Supervises and coordinates the patient care activities of Respiratory Care personnel and ensures patient care responsibilities are performed consistent with age specific criteria. 2. Reviews patient treatment and progress with the therapist on rounds; evaluates and documents the quality of treatment; offers assistance, advice, instruction and encouragement. 3. Exercise

1. Familiar with the specimen processing system to ensure the timely and accurate processing of patient samples critical to patient care. 1.1 Assesses the specimen according to established procedural criteria, and requests new specimen(s) when unacceptable. Outstanding Standard can not be exceeded. 2. Demonstrates technical competency in performing a variety of Immunologi

1. Collects and delivers blood samples on patients in a safe and efficient manner, following department standards to support quality care. 1.1 Follows universal precaution standards for each blood collection, 100% of the time. 2. Participates in daily upkeep of blood draw area. 2.1 Maintains cleanliness and neatness of blood draw room and/or mobile phlebotomy cart and tra

1. As part of the interdisciplinary health care team, coordinates and ensures the implementation of the plan of care, utilizing the principles of case management. 1.1 Establishes a system for coordinating the care of a patient throughout the continuum of care, linking the inpatient care with outpatient care, services and case management. 2. Optimizes the efficiency of hos

1. Demonstrates effective organizational skills in taking meal selections in an efficient manner by adhering to phone script 1.1 Follows script and demonstrates appropriate customer service skills as evidenced by phone script audits with > 90% accuracy. 2. Processes patient calls quickly and accurately while meeting standard for average call length 2.1 Processes meal sele